Your safety is our top priority. Please know that the precautions we have put in place are to keep everyone safe, and to ensure a fun and enjoyable environment. We ask that guests strictly adhere to the rules of the exhibit. Should guests fail to follow safety protocols, they will be asked to leave and a refund will not be provided. We will continue to update our safety protocols in accordance with the recommendations provided by the BC Centre for Disease Control.

covid and safety rules

Health Screening/Temperature Check – A health screening will be required upon check-in at the Concierge Desk, including a temperature check. Please note, guests who are experiencing any symptoms such as a sore throat, runny nose, cough and fever will not be permitted access. Guests who have travelled internationally, or had contact with someone who has travelled internationally in the 14 days prior to their ticket date will not be permitted access. Guests who have been exposed to someone who has tested positive for COVID19 in the 14 days prior to their ticket date will not be permitted access.

Masks – Face coverings must be worn in the exhibit as well as in all public spaces of the hotel.  

Social Distancing – Guests must practice social distancing by maintaining a 6 foot distance from any individual that is not in their party.
Hand Sanitizer Stations – Hand sanitizer stations have been placed throughout the hotel and exhibit space, and guests are encouraged to use them often.

Contact Tracing – You agree to have your contact information stored with Fairmont Hotel Vancouver, and if required, shared with the Provincial Health Authority for purposes of contact tracing for 14 days after your visit.

Please ensure that you arrive 10 minutes before or within the first 10 minutes of your scheduled time slot. Tickets are only valid for the date and time purchased and will not be accepted once your time slot has expired. When you arrive at Fairmont Hotel Vancouver, please proceed to the Concierge Desk located in the lobby to check-in.

Refunds/Exchanges – 
Tickets are able to be canceled up to 24hrs prior to your timeslot and are fully refundable to the card used for purchasing. Tickets for missed timeslots are not refundable. Should the exhibit be postponed by Fairmont Hotel Vancouver for any reason, your ticket payment will be refunded to the card used for purchasing.

Pets – 
Though we love our four-legged friends, animals are not allowed in the exhibit, with the exception of service animals.

Accessibility – 
The exhibit is wheelchair accessible.

Age Limit – 
Guests of all ages are welcome. Please note that guests under the age of 16 must be accompanied by an adult.

Camera Equipment – 
DSLR cameras and lighting equipment are allowed.

Weapons – 
Weapons of any kind are strictly prohibited.

Alcohol – 
Consumption of personal alcohol is strictly prohibited. Beverages are available for purchase on-site for guests ages 19+.